Shipping Information

At Botanhush Sales, we are committed to delivering your plants and garden products in a timely and efficient manner. Below, you’ll find detailed information about our shipping options, processing times, and delivery estimates.

Order Processing Time

All orders are processed within 1-2 business days from the date of purchase. Please note that processing times may vary during peak seasons or holidays.

Shipping Options

We offer two shipping methods to cater to your needs:

  • Standard Shipping: This option uses either DHL or FedEx and typically takes 10-15 business days for delivery after the order has been shipped. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery times for this option are 15-25 business days after the order has been shipped.

Delivery Areas

We ship globally, with the exception of certain remote areas in Asia and other regions. If you are unsure whether we deliver to your location, please contact us at [email protected] for clarification.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Botanhush Sales. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please review the information below to understand how to proceed with a return or exchange.

Return & Exchange Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.

Please note: Due to their living nature, the following items cannot be returned or exchanged once they have been shipped:

  • Perennial Plants
  • Groundcover Plants

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions.
  2. Package the Item: Securely pack the item in its original packaging, including all accessories and documentation. Attach the RAN to the outside of the package.
  3. Ship the Item: Send the package to the following address:
    Botanhush Sales
    3352 Sundown Lane
    Austin, TX 78701
    USA

    Please note that you are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

Refund Process

Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account. If you opted for an exchange, we will ship the replacement item as soon as possible.

Return & Exchange Request Template

To make the process easier, you can use the following template when contacting us:

Subject: Return/Exchange Request - Order #[Your Order Number]

Email Body:
Dear Botanhush Sales Team,

I would like to request a return/exchange for my recent order (Order #[Your Order Number]). The reason for the return/exchange is [briefly explain the reason].

Please provide me with a Return Authorization Number (RAN) and further instructions on how to proceed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. Our customer service team is here to help!

Thank you for shopping with Botanhush Sales. We appreciate your business and look forward to serving you again in the future.