At Botanhush Sales, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please review the information below to understand how to proceed with a return or exchange.

Return & Exchange Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. Please note that certain items may not be eligible for return or exchange due to their nature. These include:

  • Perennial Plants: Due to their living nature, perennial plants cannot be returned or exchanged once they have been shipped.
  • Groundcover Plants: Similar to perennial plants, groundcover plants are also non-returnable once shipped.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions.
  2. Package the Item: Securely pack the item in its original packaging, including all accessories and documentation. Attach the RAN to the outside of the package.
  3. Ship the Item: Send the package to the following address:

Botanhush Sales
3352 Sundown Lane
Austin, TX 78701
USA

Please note that you are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

Refund Process

Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account. If you opted for an exchange, we will ship the replacement item as soon as possible.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Botanhush Sales Team,

I would like to request a return/exchange for my recent order (Order #[Your Order Number]). The reason for the return/exchange is [briefly explain the reason].

Please provide me with a Return Authorization Number (RAN) and further instructions on how to proceed.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. Our customer service team is here to help!

Thank you for shopping with Botanhush Sales. We appreciate your business and look forward to serving you again in the future.