Product Questions
What types of plants does Botanhush Sales offer?
We offer a variety of plants including Azaleas, Camellias, Clematis Vines, Gardenias, Groundcover Plants, and Perennial Plants.
Are the plants suitable for all climates?
Our plants are selected to thrive in a range of conditions, but we recommend checking the specific care instructions for each plant to ensure it suits your local climate.
Shipping and Delivery
What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
How long does it take to receive my order?
Standard Shipping takes 10-15 days after shipment, while Free Shipping takes 15-25 days after shipment. Orders are processed within 1-2 business days.
Do you ship internationally?
Yes, we ship globally except to Asia and a few remote areas due to logistical constraints.
Returns and Refunds
What is your return policy?
You can return plants within 15 days of receiving your order, provided they are in their original condition and packaging. Visit our Returns & Refunds page for more details.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. Ensure you include your order number and reason for return.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account and Order Management
How do I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information.
Can I change or cancel my order after it has been placed?
Please contact us immediately at [email protected] if you need to change or cancel your order. We will do our best to accommodate your request.
Customer Support
How can I contact customer service?
You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns.
Thank you for choosing Botanhush Sales. We are dedicated to helping you create a beautiful and tranquil garden. If you have any further questions, please don’t hesitate to contact us!