At Botanhush Sales, we are committed to ensuring that your plants arrive safely and promptly, no matter where you are in the world. Our delivery process is designed to be as seamless and stress-free as possible, so you can focus on what truly matters—creating a beautiful garden.
Shipping Options
We offer two convenient shipping options to suit your needs:
- Standard Shipping: For those who prefer faster delivery, we use DHL or FedEx. Your order will be processed within 1-2 business days, and you can expect your plants to arrive within 10-15 days after shipment. The shipping fee for this option is $12.95.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This option takes a bit longer, with delivery times ranging from 15-25 days after shipment. It’s a great choice if you’re not in a hurry and want to save on shipping costs.
Order Processing
Once you place your order, our team will carefully prepare your plants for shipment. We take extra care to ensure that each plant is packaged securely to withstand the journey. Orders are typically processed within 1-2 business days, and you will receive a confirmation email with tracking information once your order has been shipped.
International Shipping
We are proud to offer global shipping, making it easy for gardeners around the world to enjoy our high-quality plants. However, please note that we do not ship to Asia and a few remote areas due to logistical constraints. If you’re unsure whether we deliver to your location, feel free to contact us at [email protected].
Delivery Times
Delivery times may vary depending on your location and the shipping method you choose. Here’s a quick overview:
- Standard Shipping: 10-15 days after shipment
- Free Shipping: 15-25 days after shipment
Please keep in mind that these are estimated delivery times and may be affected by factors beyond our control, such as customs delays or weather conditions.
Returns and Refunds
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your plants, you can return them within 15 days of receiving your order. Please ensure that the plants are in their original condition and packaging. For more details on our return policy, visit our Returns & Refunds page.
Contact Us
If you have any questions about our delivery process or need assistance with your order, our customer service team is here to help. You can reach us at [email protected]. We’re dedicated to making your gardening experience as enjoyable as possible, so don’t hesitate to get in touch!
Thank you for choosing Botanhush Sales. We look forward to helping you create a garden that brings joy and tranquility to your life.